Winning at Digital
Aligning Business Innovation, Design, and Technical Excellence

Organisations must embrace a new way of thinking to thrive in the digital world. Success is increasingly driven by the alignment of great strategy, human-centred design, and leading technology to deliver customer value.

At ThoughtWorks Live 2016, our invitation-only Executive Conference, we will delve into how this combination is making a real difference to organisations today. Specifically, you will discover how:

  • US diversified financial services company Fidelity is evolving its business to deliver innovative value to the customer.
  • Australian retailer Target is embracing the power of customer feedback in building the best retail experience for its customers.
  • The Australian Government is creating citizen-centred services via the Digital Transformation Office.
Join us to learn how these and other leading organisations are weaving business strategy, design, and technology to break down silos, embrace a customer-centric approach, and win at digital!

Already in its 5th year, ThoughtWorks Live is the ultimate event for Australian business and technology leaders who want to make an impact in the digital age.


8:00 Breakfast and Registration
9:30 Opening Remarks
9:40 The New Strategy Keith Dodds
10:20 Critical Moments in Becoming a Responsive
Organisation to Deliver Value Faster
Susan Gordona

Timothy Davison
11:00 5 Key Threats to Becoming a Responsive Organisation Gary O'Brien
11:25 Morning Tea
11:55 Mobile-Driven Transformation at Target Peter Mitchley-Hughes
12:30 Designing for Disruption Stephanie Rieger
13:10 Lunch
14:00 What Does Technical Excellence Look Like? Martin Fowler
14:45 Simpler, Clearer, and Faster Government Services Paul Shetler
DTO – Australian Government
15:20 Afternoon Tea
15:40 Opportunity and Capability - The Rise of China Angela Ferguson

Hu Kai
16:15 New Technology, New Monopolies, New Challenges Roy Singham
16:45 Closing Remarks Ryan Moffat
17:00 Signature Chef Event - Edible Chocolate Exhibition
19:00 Signature Event Conclusion

Talk Summaries

    • Traditional approaches to corporate strategy are failing. This is exacerbated by the incessant acceleration in the pace of business change. Now the digital tsunami is reshaping every industry. Long-standing assumptions about how people and organisations make economic decisions turn out to be fundamentally flawed. People make irrational decisions all the time, but in very predictable ways! The trick is to know how to figure out the rapidly-changing rules governing human behaviour. Adding to the uncertainty, long-term sustainable competitive advantage is replaced by a new era of transient advantage, where enterprises need to constantly be reinventing themselves: modernising and evolving their business models, management models, and products and services.

      Constant innovation and rapid speed-to-market are the new black. This talk is about navigating in deep and turbulent waters where the old maps are no longer reliable. Success will only go to the enterprises that are truly organisationally agile and highly adaptive.
    • As the VP and SVP of Solution Delivery and PMO at Fidelity Investments in the US, Susan Gordona and Timothy Davison have been driving an organisation-wide evolution. As the established leaders in their market, Fidelity recognised the need to continually adapt themselves in the face of nimble digital new entrants and increase the speed of value to their customers.
    • Gary O’Brien works with large enterprises taking a Lean Enterprise approach to drive change to the culture, planning, governance, and structure of the enterprise to better align with customers’ needs. This new framework for scaling agility in the enterprise is drawing the attention of the world's business and technology innovators, but it is not a journey without speed bumps. Gary will discuss the hurdles that must be overcome in order to become a responsive organisation.
    • Peter is the General Manager of, where he is leading their digital transformation to create an exceptional customer experience. He will share how their mobile-first approach is changing the way their customers interact with Target, resulting in their new App reaching no. 1 in the App store.
    • Great design isn’t about beauty; it’s about knowing the right questions to ask, uncovering the right places to look, and agreeing on the right problems to solve. This presentation takes you on a global journey to uncover three mindsets that combine design, business strategy, and technology to drive growth and embed experience design within your organisation.
    • Having technical excellence in your organisation has never been as crucial as it is today. Creating a technology strategy that allows you to not only deal with, but take advantage of the increasingly rapid pace of change separates the successful organisations from the obsolete ones. How do we ensure we attract and keep the right talent that can create and execute sophisticated strategies, in the face of extreme competition? Martin will explore how culture, structures, talent, and technology choices help to build organisations that have technical excellence ingrained in them.
    • Paul is the CEO of the Digital Transformation Office within the Australian Government, and was previously an executive at the UK's highly regarded Government Digital Service. He will share how he is leading the transformation to simpler, clearer, and faster government services using a user-centred design approach.
    • The Chinese market is an obvious source of inspiration, talent, and opportunity for Australian businesses. But tackling such a complex market needs considerable context, insight ,and cultural understanding. Angela and Hu Kai will share stories and learnings around the level of upfront preparation, commitment, and assessment needed to ensure the best chance of success in the Chinese market.
    • Every day, our media celebrate technological advancements. Technology is rapidly changing the way we live. But these transformations also raise troubling questions about privacy, surveillance, and the growing power of a handful of influential individuals and corporations. What is the implication of new monopolies? How is this connected to the the rapidly increasing gaps in wealth globally? What are our responsibilities as technologists to address these problems?


Timothy Davison
VP – Solution Delivery and PMO
Fidelity Investments
Susan Gordona
SVP – Solution Delivery and PMO
Fidelity Investments
Peter Mitchley-Hughes
General Manager
Roy Singham
Founder and Chairman
Paul Shetler
CEO – Digital Transformation Office
Australian Government
Martin Fowler
Author and Chief Scientist
Stephanie Rieger
Director of Design and Strategy
Gary O'Brien
Principal Consultant
Keith Dodds
Director of Client Relations
Angela Ferguson
Group Managing Director
ThoughtWorks Asia Pacific
Hu Kai
Managing Director
ThoughtWorks China
Ryan Moffat
Managing Director
ThoughtWorks Australia
Tiff Overton
Principal Consultant


Grand Hyatt - Grand Savoy Ballroom

Main Event

Grand Hyatt - The Residence

Signature Event

Signature Event - Edible Chocolate Exhibition

World-renowned chocolate and dessert artist Janice Wong is travelling all the way from Singapore for our unique signature event in the evening. Experience dessert like never before in a one-of-a-kind edible exhibition, perfectly paired with food and cocktails.

Chef Janice Wong's never-ending passion for culinary art has propelled her forward to test the limits of dessert making. Her dessert restaurant 2am:dessertbar pushes the boundaries between sweet and savoury, with carefully researched progressive dishes.

Chef Janice has learned from some of the world's best chefs, including US luminaries Thomas Keller and Grant Achatz, virtuoso Spanish chocolatier Oriol Balaguer, and French pastry chef Pierre Hermé. She was recently named "Asia's Best Pastry Chef" for the second year running by the prestigious San Pellegrino Asia's 50 Best for 2014.